Contacts

ADDRESS (WAREHOUSE, PRODUCTION, OFFICES)

VAT Electronic s.r.o.
Korejská 15
Ostrava
ZIP code: 702 00
Czech Republic
EUROPE

Mobile phone: 00420 774 778 797 (English)
Call us or just ringout - we will call back
orders@remote-control-world.eu

We preffer e-mail or this contact form.

Bank money transfers (payments in EUR):
FIO Banka, a.s.
IBAN: CZ3020100000002801379531
WIFT/BIC: FIOBCZPPXXX

PayPal
e-mail for payments: servis@vatelectronic.cz

MORE INFORMATION

Czech Republic Ministry Of Finance:
ARES search for VAT number: 28582543 (CZ28582543)

Public Documents list of Ministry Of Finance:
Public register
Extract from trade register

IMPORTANT!!!
While you contact us, enter your contact informations (email, order number) Insert few words describing your demand or problem into the package.
Without your identity we must wait until you contact us again.
NOTICE: we newer send any newsletters, no spam. Just an answer to your request.

IMPORTANT LINKS

Remote-Control-World.eu store is provided by VAT Electronic company from Czech Republic. Maybe you know Jaromir Jagr (hockey), Jaroslav Hasek (books), Milos Forman (Amadeus movie), Vaclav Havel (president). They came from Czechia.

QUICK SUPPORT

NOT WORKING?
Insert batteries, check their correct position and remote control will work. If not, contact us by e-mail, chat or contact form. Please use your order number as a refference when contacting us.
We will surely solve the problem. We always do.

NOT DELIVERED YET?
Be patient please. The usual delivery time is 2.-7 days in EU and 10-20 days outside EU. If still not delivered, contact us and we will surely help you.

BROKEN PACKAGE?
It is very rare but it can happen. Check parcel while getting it! Before you sign confirmation of receiving parcel, check if the parcel is not damaged! If the parcel is damaged, best way is to make a claim once the parcel is being delivered (immediately with the postman)!
If you receive broken package, let us know immediately.

For any other question contact us by e-mail or this contact form.

Home of remote-control-world.eu and dalkove-ovladace.cz online shop, warehouse is situated in our own building.

COMPANY DETAILS

OUR TEAM

Bc. Kateřina Kulhánková
CEO, technician, founder
servis@dalkove-ovladace.cz
Spoken languages: Czech, Slovak, English, Polish, Spanish, German

Bc. Jakub Sopuch
technical support, senior programmer
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: Czech, Slovak, English

Ing. Petra Zapletalova
customer support
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: Czech, English

Tom Eisner
technical support, coder
orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: Czech, English, French

Matej Stupka & Michal Rokos
dispatching department, service

Ing. Jiri Kulhanek, Ph.D.
Senior Programmer, e-shop administrator

Lukas Musiol
e-shop administrator

Ing. Veronika Necasova
Accountant

Bc. Zdenek Mocydlan:
Service Engineer / Fixing, repairs

QUICK CONTACTS

CLAIM DEPARTMENT
delivery, moneyback
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

TECHNICIANS
specialists, programmers, buttons problem solving
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

DIRECTOR
business offers, marketing, cooperation, B2B
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

COMPANY INFO

VAT Electronic s.r.o.
Korejská 15
70200 Ostrava - Přívoz
Czech Republic
EUROPE

Commercial ID No: 28582543
VAT registration No: CZ28582543
Registered at the Registration Court in Ostrava under Section C, insert 33033

Bank money transfers (payments in EUR):

FIO Banka, a.s.
IBAN: CZ9020100000002900131435
SWIFT/BIC: FIOBCZPPXXX

Pay Pal
PayPal offers Purchase Protection service.

PayPal: servis@vatelectronic.cz
Do NOT use PayPal for payment if you chose different payment method (bank transfer or credit card payment) during creating the order! If you would like to change payment method to PayPal, contact us via email!

Credit Card
The bank providing money transfers by paying via credit card is Československá Obchodní Banka, ČSOB. To be sure you can check if URL is platebnibrana.csob.cz.

Bank Money Transfer
Eshop system sends a bank transfer request to your e-mail. Please be careful while filling in your email address, double check if the address is correct!
If you do not receive the email, please check Spam folder as well. In case of any problems do not hesitate to contact us.