CLAIM DEPARTEMENT
HOW TO CLAIM
1) Inform us about the complaint by e-mail.
Only If moneyback confirmed, please:
2) Send goods by registered parcel to our address.
3) Describe the reason for your complaint, write your address
4) The evidence for the claimed goods in our shop that is an invoice.
THE GUARANTEE DOES NOT APLY TO
a) defects resulting from normal use (eg. wiped away labels on the remote control buttons)
b) improper storage (such as corrosion of battery terminals)
c) PCB contamination such as: if you spill liquid on the remote control - such as tea, coffee, lemonade- this is reflected in a poor sensitivity of some button contacts).
All goods are covered by warranty for 24 months, unless otherwise indicated. The warranty covers only manufacturing defects.
CLAIM CONTACTS
Mobile phone: 00420 774 778 797 (English)
Call us or just ringout - we will call back.
orders@remote-control-world.eu
We preffer e-mail or this contact form.
CORRESPONDENCE ADDRESS
VAT Electronic s.r.o.
Korejska 15
Ostrava
702 00
Czech Republic
EUROPE
FAQ
DELIVERY
Not delivered in more than 20 days? Contact us. We will find your package.
RC not working
Ensure you put battery correct way and tra to test with your device.
QUICK CONTACTS
SHIPPING MAP
delivery time on map visualisation
go to Shipping Map
For any other question contact us by E-mail: orders@remote-control-world.eu or use contact form.
