Claim & Payments

CLAIM DEPARTEMENT

HOW TO CLAIM

1) Inform us about the complaint by e-mail.

Only If moneyback confirmed, please:
2) Send goods by registered parcel to our address.
3) Describe the reason for your complaint, write your address
4) The evidence for the claimed goods in our shop that is an invoice. 
 

THE GUARANTEE DOES NOT APLY TO

a) defects resulting from normal use (eg. wiped away labels on the remote control buttons)
b) improper storage (such as corrosion of battery terminals)
c) PCB contamination such as: if you spill liquid on the remote control - such as tea, coffee, lemonade- this is reflected in a poor sensitivity of some button contacts).

All goods are covered by warranty for 24 months, unless otherwise indicated. The warranty covers only manufacturing defects.

CLAIM CONTACTS

Mobile phone: 00420 774 778 797 (English)
Call us or just ringout - we will call back.
orders@remote-control-world.eu

We preffer e-mail or this contact form. 
 

CORRESPONDENCE ADDRESS

VAT Electronic s.r.o.
Korejska 15
Ostrava
702 00
Czech Republic
EUROPE

FAQ

DELIVERY
Not delivered in more than 20 days? Contact us. We will find your package. 

RC not working
Ensure you put battery correct way and tra to test with your device. 

QUICK CONTACTS

SHIPPING MAP
delivery time on map visualisation
go to Shipping Map

For any other question contact us by E-mail: orders@remote-control-world.eu or use contact form. 

PAYMENT INFO

PAYMENT COMPANY INFO

VAT Electronic s.r.o.
Korejská 15
70200  Ostrava - Přívoz
Czech Republic
EUROPE
Commercial ID No: 28582543
VAT registration No: CZ28582543    
Registered at the Registration Court in Ostrava under Section C, insert 33033
 

IMPORTANT LINKS

• SPECIAL HELP (contact form)
• How to find a part number? (guide)
• Contacts
• Claim & Payments
• About us
• Advanced Search
• Shipping Map
• Conditions of Use
• Privacy Notice

Remote-Control-World.eu store is provided by VAT Electronic company from Czech Republic. 

Paypal
servis@vatelectronic.cz

Bank money transfers (payments in EUR):
FIO Banka, a.s.  
IBAN: CZ9020100000002900131435 SWIFT/BIC: FIOBCZPPXXX

Pay Pal
servis@vatelectronic.cz e-mail for payments.
Pay Pal offers Bueyrs Protection service. You can contact Pay Pal if the seller is not serious.  

Credit Card
One of biggest bank in Czech Republic is Československá Obchodní Banka ČSOB. This bank provide us with payment interface. For sure just check if URL is platebnibrana.csob.cz. 

Bank Money Transfer
Eshop system send a money request to your e-mail. You can pay from secured connection at you home or office. 

More information you can read in: 

• Conditions of Use
• Privacy Notice

Czech Republic Ministry Of Finance:
ARES search for 28582543

Public Documents list of Ministry Of Finance:
Veřejný Rejstřík