Terms and Conditions

SHORT VERSION FOR THOSE WHO DO NOT HAVE MUCH TIME

1) Please bear in mind that by completing the order you confirm you have read and agreed to the Terms & Conditions as well as the product description. 

2) The delivery time depends on the country the parcel is being dispatched to. More information about the delivery may be found on the shipping map

3) All the products are given a 2-year warranty. 

4) NO QUIBBLE RETURN: a 14-day satisfaction guarantee is provided to all our customers. If not satisfied with the product for any reason it can be sent back for a refund. 
In order to provide smooth process the order number is required to be attached in the shipmnent
The economy shipping in a bubble envelope is recommended. Once delivered back the full price shall be refunded (the return shipping is on customer´s expenses).  
 
 
 
 
 

TERMS AND CONDITIONS - FULL VERSION 

1) GENERAL TERMS
By completing the order the buyer confirms reading and agreeing to the Terms & Conditions as well as the product description. The relation between the seller and the buyer are subjects to the Terms & Conditions which both parties are bound with.
 
2) ORDERING GOODS AND SERVICES
The customer can order the goods either online using the shopping cart, via email address orders@remote-control-world.eu or by phone.
 
3) ORDER CONFIRMATION
The order is usually accepted within several hours. The order confirmation as well as the confirmation of having the goods dispatched shall be sent to the buyer within 24 hours. The vast majority of orders placed is processed the same day the order was placed.
 
In case the order is placed during the weekend be aware the parcel shall be dispatched next Monday.
 
NOTE: In case you did not receive the confirmation email please contact us via the email orders@remote-control-world.eu or on the online chat so we can help you to have the issue resolved.
 
4) SHIPPING AND POSTAGE
Payments by PAYPALCREDIT CARD or BANK TRANSFER are accepted. In case 3+ remote controls are ordered, FREE STANDARD SHIPPING option is available. 

The FREE STANDARD SHIPPING option is available only if 3 or more REMOTE CONTROLS are ordered (Does not apply to other items such as batteries, covers, etc ...).
 
Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.
 
5) DELIVERY TIME
The delivery time depends on the country the parcel is about to be dispatched to. The approximate delivery time on the shipping map is shown. Delivery periods specified shall always be non-binding. The vast majority of orders placed is processed the same day the order was placed except for the custom made remote controls. All the goods shall be dispatched once the payment was successfuly credited to the seller´s account.
In case the goods ordered is not in stock the customer shall be informed via mail email. 
If any delay in the delivery shall occur the seller will sent a claim to the delivery company. This is to notify the customer the solving may take up to 3 months.

The seller does not take any responsibility for the exact compliance of the delivery times. 
 
6) RETURNING OF GOODS
a 14-day satisfaction guarantee is provided to all our customers. If not satisfied with the product for any reason it can be sent back for a refund. 
In order to provide smooth process the order number is required to be attached in the shipmnent
The economy shipping in a bubble envelope is recommended. Once delivered back the full price shall be refunded (the return shipping is on customer´s expenses). 
 
For returns from abroad, we request that you return the package to our warehouse in the Czech Republic
 
VAT Electronic s.r.o.
Korejska 15
702 00 Ostrava-Privoz
Czech Republic
EU
 
All the goods undergo a quality control check for defects and poor workmanship before they are shipped to you. If you have erroneously received a product, or if you receive a product that is not in perfect condition or does not work as desribed, you may, of course, return or exchange the product. In this case please contact us immediately.
We will firstly offer a solution to have the issue resolved. If this is not possible, we will replace the product you’ve ordered, as long as the product is available. You will receive complete reimbursement if the goods can neither be repaired, nor replaced.
 

In order to process your returns we are required to check the condition of the goods return. After checking and approving your returns (and there is no exchange request) we will promptly reimburse the purchase price of the returned items. Reimbursements are made to the payment method used at the time of purchase.

If you have received a defective product or a wrong item and you informed us of the mistake and return the items within 14 days of receipt, we will refund you the costs - only when the claim is found justified the return shipping shall be refunded

Reimbursement is normally processed within 14 days of receipt of returned goods. 
Please note that your bank may take up to 10 working days to process your refund. This depends on the institution from which a payment card is issued, and the respective processing time. Unfortunately we are unable to influence this.

7) CLAIMS AND GUARANTEES
Any possible complaints we shall be processed by an individual agreement to customer´s satisfaction in accordance with the applicable EU law. The buyer is obliged to inspect the goods after the delivery to detect any defect or damage. In case any damage is found the buyer shall promptly notify the supplier.
 
All the goods are given 24 months warranty, unless otherwise indicated. The warranty only applies to manufacturing defects.
 
The warranty does not apply to:
a) defects caused by daily use (eg. wiped away labels on the remote control buttons, etc.)
b) improper storage (such as corrosion of battery terminals, etc.)
c) PCB contamination (spilling some liquids on the remote control - such as tea, coffee, lemonade).
 
How to claim:
  •  1) Inform us about the complaint by e-mail or on the online chat.
  •  2) Send goods by registered parcel to the address mentioned in a bubble envelope and do not forget to include the Category of items: Returned goods - only for non EU purchases. This is neccessary for customs declaration and without it, the parcel might get returned back. VAT Electronic s.r.o. shall not accept any claims to the delivery costs when the shipping requirements were not met.
  •  3) Describe the reason for your complaint, mention your address and the evidence for the claimed  goods bought in our shop - invoice or order number..

Your complaint will be processed as quickly as possible, usually within 5 days, within 30 days of  its establishment, ie. receipt of the goods by our company.
If the claim is found justified, the standard shipping costs (6 EUR) associated with the claim are paid by VAT Electronic s.r.o.


In case the package gets returned because the customer does not provide custom clearance documments or does not pick up the package, the shipping cost is not returned. 
Similarly, if the product is not delivered due to the customs cleareance, the cost of the item will not be refunded as well.

According to the law, the refund will be processed in 14 days after the order gets canceled / claim is found justified.

 
PayPal Buyer protection
In case the goods ordered does not arrive or doesn’t match the seller’s description, the Buyer Protection will reimburse you for the full amount of the goods along with the postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal.
 
8) EXCHANGE OF GOODS
If necessary, the exchange of bought goods for another may be processed. Applies to unused and undamaged goods only. In this case the buyer can send the goods as a registered package return the package to our warehouse in the Czech Republic along with the request for exchange.
 
The shipping cost in this case are on customer´s expenses. The seller applies only demonstrable costs of postage fees only. 
 
The same applies to the following cases:
  • return of goods for a reason of changing your mind
  • returns and claims caused by insufficient reading of the product description
  • the remote control does not work due to a device issue
 
9) ORDER CANCELLATIONS
The order can be cancelled by phone, email or via the online chat without giving the reason in 14 days after the delivery. Please make sure you state your name, your order number and description of the product or service ordered.
 
In case the order is cancelled after 3PM CET (CEST), it might happen the goods will have been dispatched already. May this be the case the customer will be charged for the postage costs and asked to refuse the delivery which will lead to returning the remote control directly back to the seller. 
 
The refund shall be processed once the remote control is delivered back to the seller. 
 
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