Conditions of Use


Tell us a manufacturer and model of your device and we will send you a remote control you need. You can do that by the chat window or fill the form on right side. The delivery time depends on your country, feel free to check the shipping map. 5 EUR shipping is a standard shipping price. For 3+ pieces of remote control the shipping is free. If the required remote is not available, do not hesitate to contact us and we will do our best to find an alternative solution. We are even able to create remotes that are not being produced anymore to REPLACEMENT or to DUPLICATE remote control we created. DUPLICATE is a remote with the exact same button printing as the original. DUPLICATE is TOP solution, ask our specialist by form or chat window. E-mail address is required only for the answer. We send no newsletters and no spam. We don't like it and we have nothing to say if your remote control works. 
You can read a full version of Conditions now. Enjoy! 


By completing this purchase with us you agree to follow these Terms and conditions and to be bound by them. The relations between seller and buyer are subject to these terms and conditions, which are also binding for both parties.
You can order your goods either online using shopping cart, or via mail or by phone.
By ordering the remote control we assume that the customer accepts terms and conditions and have read properly the description of the product ordered in our eshop.
The order is accepted within several hours, the confirmation of the order and despatching of the goods will be send to you by email within 24 hours. The vast majority of orders will be processed the same day you place the order.
If you receive confirmation email during weekend, please note this parcel is only being prepared for Monday despatching.
In case you do not obtain the confirmation of the order with your order number, please contact via
mail This means that you either processed the order in a wrong way or you entered wrong email (typing errors are frequent), we will help you to solve the problem and complete the order.
We accept payments by PAYPAL or CREDIT CARD or BANK TRANSFER. If you order 3+ remote controls, you will have FREE SHIPPING otherwise you will pay 5 Euro shipping cost.
Delivery time depends on country you are ordering from. The approximate delivery time is shown on the shipping map. We send remote controls the other day from creating the order latest. We will despatch the goods after the payment is credited to our account. In case we are not able to process the order, if for example the goods is not in stock, we will inform you by mail. We have in stock about 5000 different types of remote controls, which means that we have 99% of goods in stock. 
If there is any delay caused by the delivery company, we are able to send a claim to the post office service. Please note solving of this problem might take up to 3 months.
You can cancel the order by phone or mail without giving a reason. State your name, order number and description of your order or ordered service. If you cancel the order after 3PM CET (CEST) of the same day the goods will be probably already despatched and we will claim the postage costs. We try to handle your orders without delay, so later cancellation may be a problem.
You will be refunded in 14 days after cancellation.
If necessary, we will exchange you your unused and undamaged goods for another. Just send goods by registered package (no COD) to our address with a request for a replacement. Mailing costs associated with exchange pays the buyer. We apply only demonstrable costs of postage fees (we do not earn on exchanges).
If you are not satisfied with the product, contact us via email and we will try to help you. If you like to return the goods, please send it back to our address:
VAT Electronic s.r.o.
Korejska 15
702 00 Ostrava-Privoz
Czech Republic
Please insert also short letter describing the problem and your order number so we can easily find all needed information.
Any possible complaints we will process by an individual agreement to your satisfaction in accordance with applicable EU law. The buyer is obliged to inspect the goods after the delivery to detect any defect or damage. The buyer shall promptly notify the supplier of any defects.
All goods are covered by warranty for 24 months, unless otherwise indicated. The warranty covers only manufacturing defects.
The guarantee does not apply to:
a) defects resulting from normal use (eg. wiped away labels on the remote control buttons)
b) improper storage (such as corrosion of battery terminals)
c) PCB contamination such as: if you spill liquid on the remote control - such as tea, coffee, lemonade- this is reflected in a poor sensitivity of some button contacts).
How to claim:
  •  1) Inform us about the complaint by e-mail.
  •  2) Send goods by registered parcel to our address.
  •  3) Describe the reason for your complaint, write your address
  •  4) The evidence for the claimed goods in our shop that is an invoice.
Your complaint will be processed as quickly as possible, usually within 5 days, within 30 days of  its establishment, ie. receipt of the goods by our company
PayPal Buyer protection
If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal.


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