Terms and Conditions

SHORT VERSION FOR THOSE WHO DO NOT HAVE TIME

1)Tell us the model of your device and we will choose for you a fully compatible remote control brand original or duplicate of original. You can do that by the chat window or fill the form on right side or send us an email. 
If the original remote is not available or discontinued we can create for you a 1:1 duplicate of the original RC. DUPLICATE remote control has got exactly the same functions and button names/printing as the original. E-mail address is required only for the answer. We never send any newsletters or spam - we don't like it either :-) 

2)The delivery time depends on your country, feel free to check the 
shipping map

3)Shipping cost is 5 EURO worlwide. Express shipping (1-2 days) depends on destination country, the express shipping will be offered to you during the order process. For 3+ pieces of remote control the shipping is free. 

4)All remote controls are brand new and have 2 year warranty. 

5)NO GUIBBLE RETURN: If not sattisfied with your new remote simply send it to us in a bubble envelope by the cheapest way (cost is usually about 4-5 USD/EUR). Please add short cover letter and your order number. We accept return without giving a reason within 14 days of receipt. But if you tell us the
 reason for returning the remote, we will thank you for your feedback.
Once the package received, we will refund you the RC price and postage (from us to you) immediately.
 

 
 

TERMS AND CONDITIONS FULL VERSION 

1) GENERAL TERMS
By completing this purchase with us you agree to follow these Terms and conditions and to be bound by them. The relations between seller and buyer are subject to these terms and conditions, which are also binding for both parties.
 
2) ORDERING OF GOODS AND SERVICES
You can order your goods either online using shopping cart, or via mail orders@remote-control-world.eu or by phone.
 
By ordering the remote control we assume that the customer accepts terms and conditions and have read properly the description of the product ordered in our eshop.
 
3) ORDER CONFIRMATION
The order is accepted within several hours, the confirmation of the order and despatching of the goods will be send to you by email within 24 hours. The vast majority of orders will be processed the same day you place the order.
If you receive confirmation email during weekend, please note this parcel is only being prepared for Monday despatching.
In case you do not obtain the confirmation of the order with your order number, please contact via
mail orders@remote-control-world.eu. This means that you either processed the order in a wrong way or you entered wrong email (typing errors are frequent), we will help you to solve the problem and complete the order.
 
4) SHIPPING AND POSTAGE
We accept payments by PAYPAL or CREDIT CARD or BANK TRANSFER. If you order 3+ remote controls, you will have FREE SHIPPING otherwise you will pay 5,5 Euro for standard shipping option.
Express shipping is also available - prices may vary depending on the final location. 
 
5) DELIVERY TIME
Delivery time depends on country you are ordering from. The approximate delivery time is shown on the shipping map. We send remote controls the other day from creating the order latest. We will despatch the goods after the payment is credited to our account. In case we are not able to process the order, if for example the goods is not in stock, we will inform you by mail. We have in stock about 5000 different types of remote controls, which means that we have 99% of goods in stock. 
Please note that the delivery time shown in the shipping map is only approximate - no delivery company can guarantee the exact delivery time. However 90% of our orders are usually delivered in the declared date. 
If there is any delay caused by the delivery company, we are able to send a claim to the delivery service. Please note solving of this problem might take up to 3 months.
 
6) ORDER CANCELLATION
You can cancel the order by phone or mail without giving a reason. State your name, order number and description of your order or ordered service. If you cancel the order after 3PM CET (CEST) of the same day the goods will be probably already despatched and we will claim the postage costs. We try to handle your orders without delay, so later cancellation may be a problem.
In this case you will be asked to refuse the parcel so it gets returned.
 
You will be refunded in 14 days after cancellation.
 
7) EXCHANGE OF GOODS
If necessary, we will exchange you your unused and undamaged goods for another. Just send goods by registered package (no COD) to our address with a request for a replacement.
Mailing costs associated with exchange pays the buyer. We apply only demonstrable costs of postage fees (we do not earn on exchanges).
The same rules apply to the following cases:
  • return of goods for a reason of changing your mind
  • returns and claims caused by insufficient reading of the product description
  • the remote control does not work due to a device issue
     
8) RETURNING OF GOODS
If you are not satisfied with the product, contact us via email orders@remote-control-world.eu and we will try to help you. If you'd like to return the goods, please send it back to our address:
VAT Electronic s.r.o.
Korejska 15
702 00 Ostrava-Privoz
Czech Republic
EU
 
Please insert also short letter describing the problem and your order number so we can easily find all needed information.
Please send the remote control always via the cheapest standard shipping option. This  means no additional service, sent as a letter well packed in a bubble envelope. Only the standard shipping costs are able to be refunded. 
If the return shipping costs exceed 6 EUR, please contact us via email 
orders@remote-control-world.eu.
We will be happy to discuss the available options with you.
 
9) CLAIMS AND GUARANTEES
Any possible complaints we will process by an individual agreement to your satisfaction in accordance with applicable EU law. The buyer is obliged to inspect the goods after the delivery to detect any defect or damage. The buyer shall promptly notify the supplier of any defects.
All goods are covered by warranty for 24 months, unless otherwise indicated. The warranty covers only manufacturing defects.
The guarantee does not apply to:
a) defects resulting from normal use (eg. wiped away labels on the remote control buttons)
b) improper storage (such as corrosion of battery terminals)
c) PCB contamination such as: if you spill liquid on the remote control - such as tea, coffee, lemonade- this is reflected in a poor sensitivity of some button contacts).
 
How to claim:
  •  1) Inform us about the complaint by e-mail.
  •  2) Send goods by registered parcel to our address via standard cheapest method (bubble envelope)
  •  3) Describe the reason for your complaint, write your address
  •  4) The evidence for the claimed goods in our shop that is an invoice.

Your complaint will be processed as quickly as possible, usually within 5 days, within 30 days of  its establishment, ie. receipt of the goods by our company.
If the claim is found justified, the standard shipping costs associated with the claim are paid by VAT Electronic s.r.o. 

 

 
PayPal Buyer protection
If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal.
 
Back


 

.
Copyright © 2019 REMOTE CONTROL WORLD.