Contacts

ADDRESS FOR PACKAGES

VAT Electronic s.r.o.
Korejská 15
Ostrava
702 00
Czech Republic
EUROPE

Mobile phone: 00420 774 778 797 (English)
Call us or just ringout - we will call back.
orders@remote-control-world.eu

We preffer e-mail because we have a time for find a solution. 

CORRESPONDENCE ADDRESS

VAT Electronic s.r.o.
Korejska 15
Ostrava
702 00
Czech Republic
EUROPE

IMPORTANT!!!
Contact information is necessary for answer. Put a piece of paper into package with writen e-mail address or order number or your name. We can find it in our system then. Without your identity we must wait until you contact us. Remember - we send no newsletters, no spam. 

MOST IMPORTANT

Remote-Control-World.eu store is provided by VAT Electronic company from Czech Republic. Maybe you know Jaromir Jagr (hockey), Jaroslav Hasek (books), Milos Forman (Amadeus movie), Milos Zeman (president). They came from  Czechia. 

QUICK SUPPORT

NOT WORKING?
Just insert battery and it works. If not, contact us by e-mail.

NOT DELIVERED YET?
Be patient please. The maximum delivery time is 30 days sometimes. Then contact us, we will send another package. 

BROKEN PACKAGE?
Replacement does no look like an original. Please try with battery. Just insert battery and it works. If not, contact us by e-mail.

For any other question contact us by e-mail. 

Home of remote-control-world.eu and dalkove-ovladace.cz online shops are situated in own company building. 

COMPANY DETAILS

OUR TEAM

Bc. Kateřina Kulhánková
CEO 
Spoken languages: English, Polish, Spanish

Bc. Jakub Sopuch
technical support, senior programmer
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: English 

Ing. Petra Zapletalová
customer support
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: English 

Matěj Stupka & Michal Rokoš
dispatching department, service

Ing. Jiří Kulhánek, Ph.D.
Senior Programmer, e-shop administrator 

Ing. Veronika Nečasová
Accountant

Lukáš Musiol
e-shop administrator

Bc. Zdenek Močydlan: 
Service Engineer / Fixing 

COMPANY INFO

Czech Republic Ministry Of Finance:
ARES - VAT info

Public Documents list of Ministry Of Finance:
Veřejný Rejstřík

QUICK CONTACTS

CLAIM DEPARTMENT
delivery, moneyback
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

TECHNICIANS
specialists, programmers, buttons problem solving
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

DIRECTOR
business offers, marketing, cooperation, B2B
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

SHIPPING MAP
delivery time on map visualisation
go to Shipping Map

For any other question contact us by e-mail. 

 

CLICK HERE TO CONTACT FORM FOR SPECIAL REQUIREMENTS

 

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