Contacts

ADDRESS FOR PACKAGES

VAT Electronic s.r.o.
Korejská 15
Ostrava
702 00
Czech Republic
EUROPE

Mobile phone: 00420 774 778 797 (English)
Call us or just ringout - we will call back.
orders@remote-control-world.eu

We preffer e-mail or this contact form

CORRESPONDENCE ADDRESS

VAT Electronic s.r.o.
Korejska 15
Ostrava
702 00
Czech Republic
EUROPE

IMPORTANT!!!
Contact information is necessary for answer. Insert short letter describing your problem and your order number into package so we can easily find all information about your order. 
Without your identity we must wait until you contact us. Remember - we send no newsletters, no spam. 

 

 

MOST IMPORTANT

Remote-Control-World.eu store is provided by VAT Electronic company from Czech Republic. Maybe you know Jaromir Jagr (hockey), Jaroslav Hasek (books), Milos Forman (Amadeus movie), Vaclav Havel (president). They came from Czechia. 

QUICK SUPPORT

NOT WORKING?
Insert batteries, check their correct position and remote control will work. If not, contact us by e-mail, chat or contact form. Please tell us your order number while contacting us. We will surely solve the problem. We always do. 

NOT DELIVERED YET?
Be patient please. The usual delivery time is 2.-7 days in EU and 10-20 days outside EU. If still not delivered, contact us and we will surely help you. 

BROKEN PACKAGE?
It is very rare but it can happen. Check parcel while getting it! Before you sign confirmation of receiving parcel, check if the parcel is not damaged! If the parcel is damaged, best way is to make a claim once the parcel is being delivered (immediately with the postman)!
If you receive broken package, let us know immediately.

For any other question contact us by e-mail or this contact form

Home of remote-control-world.eu and dalkove-ovladace.cz online shops is situated in our own company building. 

COMPANY DETAILS

OUR TEAM

Bc. Kateřina Kulhánková
CEO, technician, founder
 servis@dalkove-ovladace.cz
Spoken languages: Czech, Slovak, English, Polish, Spanish, German

Bc. Jakub Sopuch
technical support, senior programmer
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: Czech, Slovak, English 

Ing. Petra Zapletalova
customer support
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: English 

Tom Eisner 
technical support, coder
orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: Czech, English

Matej Stupka & Michal Rokos
dispatching department, service

Ing. Jiri Kulhanek, Ph.D.
Senior Programmer, e-shop administrator 

Lukas Musiol
e-shop administrator

Ing. Veronika Necasova
Accountant

Bc. Zdenek Mocydlan: 
Service Engineer / Fixing, repairs 

QUICK CONTACTS

CLAIM DEPARTMENT
delivery, moneyback
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

TECHNICIANS
specialists, programmers, buttons problem solving
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

DIRECTOR
business offers, marketing, cooperation, B2B
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

 

COMPANY INFO

VAT Electronic s.r.o.
Korejská 15
70200  Ostrava - Přívoz
Czech Republic
EUROPE

Commercial ID No: 28582543
VAT registration No: CZ28582543    
Registered at the Registration Court in Ostrava under Section C, insert 33033

Bank money transfers (payments in EUR):

FIO Banka, a.s.
IBAN: CZ9020100000002900131435
SWIFT/BIC: FIOBCZPPXXX

Pay Pal
PayPal offers Purchase Protection service. 

PayPal: servis@vatelectronic.cz
Do NOT use PayPal for payment if you chose different payment method (bank transfer or credit card payment) during creating the order! If you would like to change payment method to PayPal, contact us via email!

Credit Card
The bank providing money transfers by paying via credit card is Československá Obchodní Banka, ČSOB. To be sure you can check if URL is platebnibrana.csob.cz. 

Bank Money Transfer
Eshop system sends a bank transfer request to your e-mail. Please be careful while filling in your email address, double check if the address is correct!
If you do not receive the email, please check Spam folder as well. In case of any problems do not hesitate to contact us.

More information you can read in: 

Czech Republic Ministry Of Finance:
ARES search for 28582543

Public Documents list of Ministry Of Finance:
Pulblic register

QUICK CONTACTS

SHIPPING MAP
delivery time on map visualisation
go to Shipping Map

For any other question contact us by E-mail: orders@remote-control-world.eu or use contact form

CLICK HERE TO CONTACT FORM FOR SPECIAL REQUIREMENTS



 

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