Contacts

ADDRESS FOR PACKAGES

VAT Electronic s.r.o.
Korejská 15
Ostrava
702 00
Czech Republic
EUROPE

Mobile phone: 00420 774 778 797 (English)
Call us or just ringout - we will call back.
orders@remote-control-world.eu

We preffer e-mail or this contact form

CORRESPONDENCE ADDRESS

VAT Electronic s.r.o.
Korejska 15
Ostrava
702 00
Czech Republic
EUROPE

IMPORTANT!!!
Contact information is necessary for answer. Insert short letter describing your problem and your order number into package so we can easily find all information about your order. 
Without your identity we must wait until you contact us. Remember - we send no newsletters, no spam. 

 

 

MOST IMPORTANT

Remote-Control-World.eu store is provided by VAT Electronic company from Czech Republic. Maybe you know Jaromir Jagr (hockey), Jaroslav Hasek (books), Milos Forman (Amadeus movie), Vaclav Havel (president). They came from  Czechia. 

QUICK SUPPORT

NOT WORKING?
Insert batteries, check their correct position and remote control will work. If not, contact us by e-mail or contact form. Do not forget to mention your order number while contacting us.

NOT DELIVERED YET?
Be patient please. The maximum delivery time is about 20 days. If not delivered after that time, contact us and we will help you. 

BROKEN PACKAGE?
Check parcel properly while getting it! Before you sign confirmation of receiving parcel, check if the parcel is not damaged! If the parcel is damaged, best way is to make a claim once the parcel is being delivered (immediately with the postman)!
If you receive broken package, let us know immediately.

For any other question contact us by e-mail or this contact form

Home of remote-control-world.eu and dalkove-ovladace.cz online shops are situated in own company building. 

COMPANY DETAILS

OUR TEAM

Bc. Kateřina Kulhánková
CEO 
Spoken languages: English, Polish, Spanish

Bc. Jakub Sopuch
technical support, senior programmer
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: English 

Ing. Petra Zapletalová
customer support
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797
Spoken languages: English 

Matěj Stupka & Michal Rokoš
dispatching department, service

Ing. Jiří Kulhánek, Ph.D.
Senior Programmer, e-shop administrator 

Ing. Veronika Nečasová
Accountant

Lukáš Musiol
e-shop administrator

Bc. Zdenek Močydlan: 
Service Engineer / Fixing 

QUICK CONTACTS

CLAIM DEPARTMENT
delivery, moneyback
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

TECHNICIANS
specialists, programmers, buttons problem solving
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

DIRECTOR
business offers, marketing, cooperation, B2B
E-mail: orders@remote-control-world.eu
Mobile phone: 00420 774 778 797

 

COMPANY INFO

VAT Electronic s.r.o.
Korejská 15
70200  Ostrava - Přívoz
Czech Republic
EUROPE

Commercial ID No: 28582543
VAT registration No: CZ28582543    
Registered at the Registration Court in Ostrava under Section C, insert 33033

Paypal: servis@vatelectronic.cz

Bank money transfers (payments in EUR):
FIO Banka, a.s.  
IBAN: CZ9020100000002900131435 SWIFT/BIC: FIOBCZPPXXX

Pay Pal
Pay Pal offers Purchase Protection service. 

Credit Card
The bank providing money transfers by paying via credit card is Československá Obchodní Banka, ČSOB. To be sure you can check if URL is platebnibrana.csob.cz. 

Bank Money Transfer
Eshop system sends a bank transfer request to your e-mail. Please be careful while filling in your email address, double check if the address is correct!
If you do not receive the email, please check Spam folder as well. In case of any problems do not hesitate to contact us.

More information you can read in: 

Czech Republic Ministry Of Finance:
ARES search for 28582543

Public Documents list of Ministry Of Finance:
Veřejný Rejstřík

QUICK CONTACTS

SHIPPING MAP
delivery time on map visualisation
go to Shipping Map

For any other question contact us by E-mail: orders@remote-control-world.eu or use contact form

CLICK HERE TO CONTACT FORM FOR SPECIAL REQUIREMENTS

 

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