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Conditions of Use

SHORT VERSION 

Tell us a manufacturer and model of your device and we will send you a remote control you need. You can do that by the chat window or fill the form on right side. We have it at stock and it takes usually 5-7 days. 5 EUR shipping is for 1 piece of remote control. For 3+ pieces of remote control the shipping is free. If ORIGINAL is NOT available we will upload settings from ORIGINAL to REPLACEMENT or to DUPLICATE remote control we made. DUPLICATE use a custom designed label to print 20 custom buttons with text the same like ORIGINAL. DUPLICATE is TOP solution, ask our specialist by form or chat window. E-mail address we need just for send an answer. We send no newsletters and no spam. We don't like it and we have nothing to say if your remote control works. You can read a full version of Conditions now. Enjoy! 
 

TERMS AND CONDITIONS FULL VERSION 

 
1) GENERAL TERMS
By completing this purchase with us you agree to follow these Terms and conditions and to be bound by them. The relations between seller and buyer are subject to these terms and conditions, which are also binding for both parties.
 
2) ORDERING OF GOODS AND SERVICES
You can order your goods either online using shopping cart, or via mail orders@remote-control-world.eu or by phone. 
 
3) ORDER CONFIRMATION
The order is accepted within several hours, the confirmation of the order and despatching of the goods will be send to you by email within 24 hours. The vast majority of orders will be processed on the day when you send the order.
If any doubts, we will contact you. In case you do not obtain the confirmation of the order with your order number, please contact via
mail orders@remote-control-world.eu. This means that you either processed the order in a wrong way or you entered wrong email (typing errors are frequent), we will help you to solve the problem and complete the order.
 
4) SHIPPING AND POSTAGE
We accept payments by PAYPAL or CREDIT CARD or BANK TRANSFER. If you order +3 remote controls, you will have FREE SHIPPING otherwise you will pay 5 Euro shipping cost.
 
5) DELIVERY TIME
Delivery time is up to 1 week from despatching the order by customer. We will despatch the goods, after the payment is credited to our account. In case we are not able to process the order, if for example the goods is not in stock, we will inform you by mail. We have in stock about 5000 different types of remote controls, which means that we have 99% of goods in stock. 
 
6) ORDER CANCELLATION
You can cancel the order by phone or mail within 5 hours without giving a reason. Simpate your name, address and description of your order or ordered service. If you cancel the order later the goods will be probably already despatched and we will claim the postage costs. We try to handle your orders without delay, so later cancellation may be a problem.
 
7) EXCHANGE OF GOODS
If necessary, we will exchange you your unused and undamaged goods for another. Just send goods by registered package (no COD) to our address with a request for a replacement. Mailing costs associated with exchange pays the buyer. We apply only demonstrable costs of postage fees (we do not earn on exchanges).
 
8) CLAIMS AND GUARANTEES
Any possible complaints we will process by an individual agreement to your satisfaction in accordance with applicable EU law. The buyer is obliged to inspect the goods after the delivery to detect any defect or damage. The buyer shall promptly notify the supplier of any defects.
All goods are covered by warranty for 24 months, unless otherwise indicated. The warranty covers only manufacturing defects.
The guarantee does not apply to:
a) defects resulting from normal use (eg. wiped away labels on the remote control buttons)
b) improper storage (such as corrosion of battery terminals)
c) PCB contamination such as: if you spill liquid on the remote control - such as tea, coffee, lemonade- this is reflected in a poor sensitivity of some button contacts).
 
How to claim:
  •  1) Inform us about the complaint by e-mail.
  •  2) Send goods by registered parcel to our address.
  •  3) Describe the reason for your complaint, write your address
  •  4) The evidence for the claimed goods in our shop that is an invoice.
Your complaint will be processed as quickly as possible, usually within 5 days, within 30 days of  its establishment, ie. receipt of the goods by our company
 
PayPal Buyer protection
If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal.
 
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