You are ordering REPAIR of the Enduro EM303, EM304 manual control unit. After placing the order, you need to send us your defective control unit, and we will repair it. The address and instructions on how to send it are in the description below.

Repair description:

• This is a complete repair of the control unit, including cleaning and regeneration of contacts.
• The warranty period for the performed repair is 12 months. Out-of-warranty repairs are offered at a 50% discount.
• The repair time is at least one week, but it can also take a month or longer (depending on the extent of the repair). If you need it sooner, we will accommodate you; just write to customer support.

We also repair devices that other service centers have returned as unrepairable or after a previous amateur attempt at repair. Additional charge for such repairs after a previous unsuccessful attempt: 0 - 200 (depending on the severity of the damage), as we must first restore the device to its original condition. In that case, you will be informed in advance, but you do not need to agree to the repair. If we are unable to repair the device (which happens very rarely!), you will not pay anything for the repair; we will refund your payment back to your account, only deducting the economic shipping costs for sending it back to you (according to our official shipping price list at the bottom of the page) or you can give us consent for eco-friendly disposal, and you will not pay anything at all (you will receive a 100% full refund).

UNREPAIRABLE => NO CHARGE

How to send the device for repair:

• Send your control unit by mail along with a description of the fault in a cover letter - remember, the more information you provide in the letter, the easier and quicker it will be; some faults are difficult to identify without user information (e.g., excessive battery drainage or occasional functionality failures)
• We will return the repaired control unit to you within a week (usually sooner; if it's urgent, please write to customer support, and we will accommodate you at no extra charge) to the address you provided. In exceptional cases, it may take longer, for example, when an atypical component or chip needs to be ordered (usually, we have everything in stock).

Send the control unit to this address: VAT Electronic s.r.o., Těšínská 28/264, 716 00 Ostrava

Notice: Write "REPAIR" in capital letters on the package.

(so that your shipment is promptly directed from reception to the service department - we are a larger company, and we receive dozens of shipments daily).