Customer opinions

Bought a remote to control my Yamaha RX-V465 and some important functions dont work (setup, etc). Very desappointed. ------------------------------------------------------------------------------------------------------------------------------------------ DEAR CUSTOMER, OUR CUSTOMER SUPPORT WILL CONTACT YOU TOMORROW (MONDAY) AND HELP YOU TO FIND ALL THE FUNCTIONS. I ASSUME THE THE PROBLEM IS THAT SOME LESS USED FUNCTIONS CAN BY ACTIVATED BY "SHIFT" WHILE "SHIFT" ON THE SUPPLIED REMOTE WORKS THE SAME AS "SHIFT" ON PC KEYBOARD (SHIFT+BUTTON)